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Terms and Conditions


TERMS AND CONDITIONSMOJROBOT.EU2. ACCEPTANCE OF TERMS3. WEBSITE CONTENT4. CUSTOMER ACCOUNTS5. PRODUCT AVAILABILITY6. ORDERS7. PRICING POLICY8. PAYMENT TERMS9. RETENTION OF TITLE10. DELIVERY AND SHIPPING11. GLS AND THIRD-PARTY CARRIER CONDITIONS12. INSPECTION OF SHIPMENTS13. TRANSFER OF RISK14. WARRANTY CONDITIONS15. SERVICE CONDITIONS16. SPARE PARTS AVAILABILITY17. RETURNS AND REFUNDS18. NON-RETURNABLE ITEMS19. WARRANTY CLAIMS AND COMPLAINTS PROCEDURE20. NO GUARANTEE OF UNINTERRUPTED OPERATION

TERMS AND CONDITIONS

MOJROBOT.EU

1. COMPANY INFORMATION

These Terms and Conditions govern the use of the MojRobot.eu website and all purchases made through the online store operated by:

SOLVEN ENERGIJA d.o.o.

Industrijska cesta 6

2270 Ormož

Slovenia

Company Registration Number: 7383509000

VAT Number: SI88568644

E-mail: info@mojrobot.eu

Website: www.mojrobot.eu

The company operates internationally and supplies products and services throughout the European Union and other countries where delivery is available.

2. ACCEPTANCE OF TERMS

By accessing the website, creating a customer account, placing an order, purchasing products, using services, downloading software, installing applications, or operating products purchased through MojRobot.eu, the customer confirms that they have read, understood, and accepted these Terms and Conditions in their entirety.

If the customer does not agree with any part of these Terms and Conditions, they must immediately discontinue the use of the website and refrain from placing any orders.

The seller reserves the right to modify, amend, update, or replace these Terms and Conditions at any time without prior notice.

The latest version published on MojRobot.eu shall always prevail.

3. WEBSITE CONTENT

The seller makes every reasonable effort to ensure that all information displayed on the website is accurate, complete, and up to date.

However, the seller does not guarantee:

  • absolute accuracy of product descriptions;
  • uninterrupted website availability;
  • absence of technical errors;
  • absence of typographical errors;
  • permanent availability of products;
  • compatibility of products with every customer environment.

All information is provided for informational purposes only.

Product images, videos, renderings, demonstrations, specifications, dimensions, performance data, and marketing materials may differ from the actual product.

Manufacturers may modify products, software, technical specifications, firmware, accessories, packaging, or functionality without prior notice.

The seller shall not be liable for any losses resulting from reliance on website content.

4. CUSTOMER ACCOUNTS

Customers may create user accounts for easier ordering and access to services.

The customer is solely responsible for:

  • maintaining account security;
  • maintaining password confidentiality;
  • restricting access to login credentials;
  • ensuring accuracy of information provided.

The customer agrees to notify the seller immediately in the event of:

  • unauthorized account access;
  • suspected account compromise;
  • stolen login credentials;
  • suspicious account activity.

The seller shall not be liable for any damages resulting from unauthorized access to customer accounts.

5. PRODUCT AVAILABILITY

Product availability displayed on the website is indicative only.

Inventory levels may change without notice.

The seller reserves the right to:

  • limit quantities;
  • cancel orders;
  • refuse orders;
  • offer substitute products;
  • adjust delivery schedules.

Orders may be canceled if:

  • products are unavailable;
  • supplier shortages occur;
  • manufacturer discontinuation occurs;
  • technical errors occur;
  • pricing errors occur.

The seller shall not be liable for losses arising from product unavailability.

6. ORDERS

An order submitted through MojRobot.eu constitutes an offer by the customer to purchase products.

The sales contract is concluded only when the seller explicitly confirms acceptance of the order.

Automated confirmation emails do not constitute acceptance of an order.

The seller reserves the right to reject or cancel any order at its sole discretion.

Reasons may include but are not limited to:

  • suspected fraud;
  • payment irregularities;
  • incorrect customer information;
  • technical issues;
  • inventory discrepancies;
  • pricing errors;
  • legal restrictions;
  • export restrictions.

The seller shall not be obligated to fulfill an order that contains obvious pricing or technical errors.

7. PRICING POLICY

All prices are displayed in EUR unless otherwise stated.

Prices may change without notice.

The seller reserves the right to correct:

  • pricing errors;
  • technical errors;
  • system malfunctions;
  • incorrect product descriptions.

If a product is listed at an incorrect price due to an error, the seller reserves the right to cancel the order regardless of order status.

The customer shall be notified of such cancellation.

No compensation shall be payable for canceled orders resulting from pricing or technical errors.

8. PAYMENT TERMS

Accepted payment methods may include:

  • bank transfer;
  • credit cards;
  • debit cards;
  • PayPal;
  • installment providers;
  • financing partners;
  • other payment services displayed during checkout.

The seller reserves the right to:

  • verify identity;
  • verify payment information;
  • request additional documentation;
  • delay shipment pending verification.

Orders remain the property of the seller until full payment has been received.

Ownership shall transfer only after:

  • payment of product value;
  • delivery charges;
  • customs duties;
  • taxes;
  • installation fees;
  • other related charges.

The seller reserves the right to reclaim products in the event of:

  • non-payment;
  • partial payment;
  • fraudulent payment;
  • chargeback procedures.

9. RETENTION OF TITLE

All products supplied by SOLVEN ENERGIJA d.o.o. remain the exclusive property of the seller until all payment obligations have been fully satisfied.

Until ownership transfers:

  • the customer may not resell products;
  • the customer may not pledge products as collateral;
  • the customer may not transfer ownership rights.

The seller reserves the right to repossess products where permitted by law. 

10. DELIVERY AND SHIPPING

The seller delivers products through contracted logistics providers, including but not limited to GLS, DHL, DPD, UPS, FedEx, postal operators, freight carriers, and other transportation partners.

The seller reserves the right to choose the most appropriate delivery method for each order.

Estimated delivery times displayed on the website are indicative only and do not constitute a contractual obligation.

Delivery times may vary due to:

  • stock availability;
  • supplier delays;
  • customs procedures;
  • public holidays;
  • force majeure events;
  • transportation disruptions;
  • weather conditions;
  • carrier operational issues.

The seller shall not be liable for delays caused by third-party logistics providers.

Delivery shall be deemed completed when the shipment is delivered to the delivery address specified by the customer.

The customer is responsible for providing accurate and complete delivery information.

Additional delivery charges may apply if incorrect information results in:

  • redelivery attempts;
  • address corrections;
  • shipment returns;
  • storage fees;
  • customs-related costs.

Such costs shall be borne exclusively by the customer.

11. GLS AND THIRD-PARTY CARRIER CONDITIONS

All shipments are subject to the operational procedures and transportation conditions of the selected carrier.

The customer acknowledges that:

  • delivery schedules are controlled by the carrier;
  • tracking systems are provided by the carrier;
  • delivery notifications are generated by the carrier;
  • proof of delivery may be provided by the carrier.

The seller shall not be liable for:

  • carrier delays;
  • temporary loss of tracking information;
  • failed delivery attempts;
  • customs inspections;
  • customs clearance delays;
  • strikes;
  • transportation disruptions.

Where applicable, carrier terms and conditions shall apply in addition to these Terms and Conditions.

The seller shall cooperate with customers regarding delivery investigations but cannot guarantee carrier outcomes.

12. INSPECTION OF SHIPMENTS

The customer must inspect all shipments immediately upon delivery.

Before signing for the shipment, the customer should verify:

  • package integrity;
  • visible damage;
  • missing items;
  • signs of tampering.

If visible damage is present, the customer must:

  • refuse delivery where appropriate;
  • document the damage;
  • photograph the shipment;
  • immediately notify the carrier;
  • notify the seller within 24 hours.

Failure to report visible transportation damage promptly may affect claims against the carrier.

The seller reserves the right to request:

  • photographs;
  • videos;
  • packaging materials;
  • carrier documentation.

These materials may be required for insurance or carrier investigations.

13. TRANSFER OF RISK

Risk of accidental loss or damage transfers to the customer upon delivery, except where mandatory consumer protection laws provide otherwise.

Once delivered, the customer assumes responsibility for:

  • storage;
  • handling;
  • operation;
  • maintenance;
  • protection of the product.

The seller shall not be liable for damage occurring after delivery.

14. WARRANTY CONDITIONS

Products sold through MojRobot.eu may include manufacturer warranties where applicable.

Warranty coverage is subject to:

  • manufacturer warranty terms;
  • applicable consumer protection legislation;
  • product-specific warranty conditions.

Warranty coverage does not apply to damage caused by:

  • misuse;
  • abuse;
  • negligence;
  • improper installation;
  • unauthorized repairs;
  • accidents;
  • modifications;
  • weather exposure beyond manufacturer specifications;
  • flooding;
  • lightning strikes;
  • power surges;
  • improper storage;
  • failure to perform maintenance.

The seller reserves the right to inspect products before approving warranty claims.

Warranty approval remains subject to manufacturer evaluation where applicable.

15. SERVICE CONDITIONS

The seller may provide:

  • technical support;
  • diagnostics;
  • repair services;
  • maintenance services;
  • installation services.

Service availability may vary depending on:

  • customer location;
  • product type;
  • manufacturer support;
  • spare-part availability.

Service appointments are subject to scheduling availability.

The seller does not guarantee:

  • immediate service;
  • same-day service;
  • fixed repair timelines.

Repair durations may vary significantly depending on circumstances beyond the seller's control.

The seller shall not be liable for losses resulting from repair delays.

16. SPARE PARTS AVAILABILITY

Spare-part availability depends entirely upon manufacturers and suppliers.

The seller cannot guarantee permanent availability of:

  • batteries;
  • charging stations;
  • cutting blades;
  • wheels;
  • sensors;
  • cameras;
  • RTK stations;
  • RTK antennas;
  • electronic modules;
  • display components;
  • accessories.

Manufacturers may discontinue products and components without notice.

The seller shall not be liable for losses resulting from discontinued parts or delayed spare-part supply.

17. RETURNS AND REFUNDS

Consumers may exercise their legal right of withdrawal where applicable under EU consumer protection legislation.

Returned products must be:

  • complete;
  • clean;
  • undamaged;
  • accompanied by all accessories;
  • accompanied by documentation;
  • properly packaged.

The customer is responsible for return shipping unless otherwise required by law.

The seller reserves the right to reduce any refund amount where products show signs of:

  • excessive use;
  • damage;
  • missing accessories;
  • missing packaging;
  • diminished value.

Refunds may be delayed until returned products have been inspected.

The seller may refuse refunds where returned products no longer satisfy legal return requirements.

18. NON-RETURNABLE ITEMS

The following items may not be eligible for return where permitted by applicable law:

  • customized products;
  • specially ordered products;
  • products manufactured to customer specifications;
  • installed products;
  • products showing significant signs of use;
  • products damaged by the customer;
  • software activation licenses;
  • digital products;
  • downloadable content.

The seller reserves the right to evaluate each return individually.

19. WARRANTY CLAIMS AND COMPLAINTS PROCEDURE

Customers submitting warranty claims or complaints must provide:

  • order number;
  • proof of purchase;
  • serial number;
  • description of the issue;
  • photographs;
  • videos where requested.

The seller may require the product to be inspected by:

  • manufacturer service centers;
  • authorized repair facilities;
  • technical experts.

If no defect is found, the seller reserves the right to charge:

  • inspection fees;
  • transportation costs;
  • administrative fees;
  • testing fees,

to the extent permitted by applicable law.

20. NO GUARANTEE OF UNINTERRUPTED OPERATION

The seller does not guarantee that products will operate continuously, without interruption, without maintenance, or without future repairs.

All mechanical, electrical, electronic, GPS, RTK, software-based, cloud-connected, and autonomous systems may experience:

  • failures;
  • interruptions;
  • degradation;
  • connectivity issues;
  • software bugs;
  • hardware malfunctions.

The customer acknowledges these risks as part of ownership and operation of robotic lawn mowers and related products.